Shipping & Returns

At Wagsy.uk, we know you are excited to receive your Wagsy gear. We work hard to get your items to your door as quickly as possible. Please review our shipping policy below.

Order Processing Orders are processed within 1–2 working days of purchase. Please note that "processing time" is the time it takes to prepare your order for shipment and is separate from the "transit time" it takes for the package to arrive at your address.
Shipping Estimates We offer standard shipping to the UK. Our estimated delivery window is 4–7 working days after the order has been processed and dispatched.
Delays & Circumstances Beyond Our Control Important Notice: While we strive to meet our delivery estimates, these are estimates, not guarantees. We are not responsible for delays caused by circumstances beyond our reasonable control. These include, but are not limited to:

Postal carrier strikes or industrial action.

Severe weather conditions or natural disasters.

Peak holiday seasons (e.g., Christmas) which may cause carrier backlogs.

Customs or logistical delays with our shipping partners.

If your order is significantly delayed due to these external factors, we will do our best to keep you informed. However, we cannot be held financially liable for shipping delays caused by third-party carriers.

Incorrect Shipping Address It is the customer's responsibility to ensure the shipping address provided at checkout is correct. We cannot be held responsible for orders shipped to an incorrectly provided address. If you notice an error in your address, please email us at info@wagsy.uk immediately. If the item has already been dispatched, we may be unable to redirect the package.
Tracking Your Order Once your order is dispatched, you will receive an email confirmation with your tracking information. Please allow up to 48 hours for the tracking status to update in the carrier's system.
Lost or Stolen Packages Wagsy.uk is not responsible for packages that are marked as "Delivered" by the carrier but are not received. If your package is marked as delivered but you cannot find it, please contact the courier directly using your tracking number to file a claim.